ADT Solar (Sunpro) & Vision Solar Shutdown Survival Guide: Warranties, PTO & Loan Disputes
How homeowners affected by ADT Solar’s 2024 nationwide closure (formerly Sunpro Solar) and Vision Solar’s Chapter 7 bankruptcy can unlock Enphase Enlighten monitoring, enforce remaining ADT corporate obligations, or finish abandoned utility interconnection permits.
1. Step-by-Step Homeowner Emergency Rescue Protocol
Step 1 — Distinguish Between ADT Solar (Sunpro) vs. Vision Solar Legal Status: Unlike Vision Solar (which liquidated in Chapter 7 bankruptcy with zero assets), ADT Inc. (NYSE: ADT) is an active multi-billion-dollar corporation that shut down its residential solar division in 2024. This means ADT Inc. still exists legally and maintains a legacy solar customer service queue (800-581-6776) for active workmanship claims!
Step 2 — Claim Your Enphase Microinverter & LG/Silfab Panel Warranties: Almost 100% of ADT Solar / Sunpro Solar installations used Enphase microinverters and Qcells, Silfab, or LG Solar panels. Even though LG exited panel manufacturing in 2022, LG Electronics USA Inc. fully honors its 25-year panel and labor reimbursement warranty at lg.com/us/solar.
Step 3 — Rescue Abandoned Vision Solar Permits in PA, NJ, FL, MA & AZ: Vision Solar notoriously left thousands of roofs with panels installed but failed electrical inspections and unfiled utility interconnection packets. Pull your permit history from your township building office, hire a local licensed solar electrician to correct NEC code violations (often grounding or conduit strapping), and file your utility PTO directly.
Step 4 — Stop Unfinished Vision Solar Loan Billing Under the FTC Holder Rule: If Vision Solar collected loan disbursements from Mosaic, GoodLeap, or Dividend Finance without ever achieving Utility Permission to Operate (PTO), send a formal Certified Mail notice demanding loan cancellation and refund of payments made for a non-operational system.
2. Direct OEM Warranty Desks & State Restitution Hotlines
Bypass defunct installer phone numbers and contact the underlying equipment manufacturers and state recovery agencies directly:
| Manufacturer / Agency | Direct Hotline / Email | Required Homeowner Action | Portal |
|---|---|---|---|
| ADT Solar / Sunpro Legacy Customer Support Desk | (800) 581-6776 | Open a legacy workmanship or roof-leak ticket directly with ADT Corporate (keep written ticket numbers). | Open Portal ↗ |
| Enphase Energy (IQ7/IQ8 Microinverter & IQ Battery Support) | (877) 797-4743 | Verify Enphase Enlighten account access and submit direct RMAs for any non-reporting microinverters. | Open Portal ↗ |
| LG Electronics USA Solar Warranty Desk (For Sunpro LG Panels) | (888) 865-3026 | Submit LG NeON 2 / NeON R serial numbers for 25-year panel replacement or prorated cash payout + $450 labor allowance. | Open Portal ↗ |
3. Orphaned System RMA & Legal Decision Flowchart
View All 12 Factory RMA Playbooks →ADT SOLAR (SUNPRO) & VISION SOLAR RESCUE TREE
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[Identify Your Original Installer]
│
├──► 1. ADT SOLAR / SUNPRO SOLAR
│ ├──► Roof Leak or Workmanship Issue? -> Call ADT Legacy (800-581-6776)
│ ├──► Microinverter Out? -> Enphase App Self-RMA (25-Yr Coverage)
│ └──► LG Panel Degraded? -> LG USA Solar Warranty Cash/Swap Claim
│
└──► 2. VISION SOLAR (Chapter 7 Liquidation)
├──► System Never Turned On (No PTO)? -> File FTC Holder Rule Loan Cancellation
└──► Need Inspection Sign-Off? -> Hire Local Electrician as Contractor of RecordFrequently Asked Questions: ADT Solar (formerly Sunpro Solar) & Vision Solar LLC (Chapter 7)
Since ADT Inc. is still in business, do they have to honor my 25-year Sunpro/ADT Solar workmanship warranty?
Yes! Because ADT Inc. closed its solar division voluntarily rather than filing Chapter 7 bankruptcy, the parent entity remains legally bound by the written workmanship and roof-penetration warranty in your contract. If ADT delays sending a sub-contractor for more than 30 days, file a complaint with your State Contractors Board and State Attorney General.
What happens if I have LG Solar panels installed by Sunpro and one panel cracks or fails?
LG Electronics USA still honors the full 25-year product, performance, and labor warranty on all LG NeON panels. When a panel is verified defective, LG either ships a replacement module from its warranty reserve or issues a direct cash reimbursement equal to the panel’s current market value plus up to $450 in labor.
How do I remove a Vision Solar UCC-1 lien from my home title if the system was never finished?
Send a written demand under UCC § 9-513 to the financing company (listed as the Secured Party on the county UCC-1 fixture filing) demanding a UCC-3 Termination Statement within 20 days on grounds of failure of consideration and installer abandonment.